1.To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters. 2.Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations. 3.Interfacing with wide variety of teams like SAFCA, middle office, Credit services, WMR, GLCM, GTRF etc. daily with solution-oriented mindset to overcome bottlenecks. 4.To act as one-stop shop to guide RM in holistic approach and revert with solution. 5.Use the product/ sales knowledge to find answers to complex operational problems and present the solution to RMs in clear language. 6.To act as an escalation, point regarding service or operational control issues and assist in identifying and progressing improvements. 7.Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations. 1.Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered. 2.Proven ability to work well under pressure and prioritize competing demands. 3.Strong network across Business Services, Product, and central Operational Support Teams. 4.Must be proactive and prepared to investigate issues of own initiative with the minimum of information. 5.Ability to analyze large amounts of data efficiently, draw conclusions on what the data means, and actions required. 6.Self-Motivated, positive, and passionate individual with a solution-oriented mindset.